Privacy Policy

1. Who we are

This website is operated by Roof Repair Sunnyvale CA. We are a California roofing contractor serving homes and small properties in Sunnyvale, California.

• Phone: (669) 240-7171 (open 24/7)
• Office: 210 W Iowa Ave #103, Sunnyvale, CA 94086
• Privacy contact: email [email protected] or call (669) 240-7171 and ask about a privacy request

When this page says “we”, “us”, or “our”, it means Roof Repair Sunnyvale CA.

2. Information we collect

We collect only the information you choose to give us, plus the limited technical information needed to run and protect the website.

Information you provide

• Quote form: your name, phone number, property address or neighborhood, the service you need help with, and anything you write in the message field. Your email address is optional on the form.
• Phone calls: what you tell us on the call, including the details of your roof problem and your contact details, so we can arrange an inspection or a repair.

We do not ask you for payment card details, account passwords, or government ID numbers on this website, and you should never send those through the quote form.

Information collected automatically

• Hosting and security: our hosting provider (Cloudflare) may log technical details such as IP addresses and browser information to deliver the site and protect it from abuse. We use this only for security and site operation.
• Maps and fonts: pages that show our location use a Google Maps embed, and the site loads fonts from Google. Google may collect information under its own privacy policy when those features load or are used.

At present, this website does not use Google Analytics or advertising trackers. If we add analytics or tracking tools later, we will update this page before they collect data.

3. How we use your information

We use the information you provide only to:

• respond to your quote request and contact you about it;
• arrange and carry out an inspection or repair at your property;
• keep a record of work quoted and work done, for our business records;
• protect the website from spam and abuse.

We do not use your information for any other purpose without your permission.

4. How we share your information

We do not sell your personal information, and we do not share it with third parties for their marketing.

We share it only where needed to run the business:

• Service providers: Cloudflare (website hosting and security) and Google (maps and fonts, as described above). These providers process information only as needed to provide their services.
• Legal requirements: if we are required to do so by law, or to protect the safety of a person or property.

At the moment, the quote form is not connected to a real submission endpoint, so there is no live form processor receiving requests yet. If you want to request a quote, please call (669) 240-7171 instead.

5. Cookies

This website does not set advertising cookies. Our hosting provider may set security cookies (for example, to tell real visitors apart from bots) so the site stays available and safe. Google Maps may set cookies if you interact with the map. You can block cookies in your browser settings, but some parts of the site, including the map, may not work as well.

6. How long we keep your information

We keep quote and job information while your request or job is active, and afterwards for a reasonable business period (for example, to answer follow-up questions or keep business records). If you ask us to delete your information, we will delete it unless we are required to keep it for legal or business-record reasons, in which case we will explain why.

7. Your choices and rights

You can:

• ask what personal information we hold about you;
• ask us to correct it if it is wrong;
• ask us to delete it, subject to section 6 above;
• tell us not to contact you again about a quote request.

California residents: we do not sell personal information, so there is nothing to opt out of selling. To make a request under this section, call (669) 240-7171 and say it is a privacy request. We may verify your identity by calling back the number you gave us, so that we do not share your information with the wrong person. You may also ask someone you authorize to make a request for you; we may ask for proof of that authorization. We will not treat you differently for making a privacy request.

8. Children

This website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has sent us information, call us and we will delete it.

9. Security

We take reasonable steps to protect your information, including serving this website over a secure (HTTPS) connection. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

10. Links to other websites

This site links to our social media profiles and to other websites (for example, the Contractors State License Board). Those sites have their own privacy policies, and we are not responsible for them.

11. Changes to this policy

If we change how we collect or use information, we will update this page and change the effective date at the top. The version of this page that is live on the website is the current one.

12. Contact us

Questions or requests about this policy? Email [email protected] or call (669) 240-7171 and ask about a privacy request. You may also write to us at 210 W Iowa Ave #103, Sunnyvale, CA 94086.

This policy is written in plain language for our customers. It is not legal advice. If you want stronger legal certainty or a formal compliance review, have the business's attorney review the final version before publishing.